Knowella

Supplier Offboarding and Exit

Ends a supplier relationship cleanly, covering final deliveries, outstanding claims, returned property, data deletion, system deactivation and the record retention that outlives the relationship. Raised on termination or expiry. Owned by procurement. Suppliers that are stopped rather than offboarded stay active in the system and keep being paid.

KnowLogisticsChecklistLOG-048Pinned in navigation
Completed by
Owned by procurement
Raised
At the point in the process the check protects, every time

Summary

In short

  • A supplier offboarding and exit is a checklist used in KnowLogistics that ends a supplier relationship cleanly, covering final deliveries, outstanding claims, returned property, data deletion, system deactivation and the record retention that outlives the relationship. It is built against ISO 9001 cl.8.4 and forms part of the Supplier Onboarding and Lifecycle programme.
  • Raised on termination or expiry. Owned by procurement.
  • The template holds 56 fields across 6 sections.
  • Scoring is offboarding complete, where high is good.
  • ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable.
  • It connects to the rest of the library: links Contract Review and Master Data Setup.

What it is

What it is

What is a supplier offboarding and exit?

A supplier offboarding and exit is a checklist used in KnowLogistics that ends a supplier relationship cleanly, covering final deliveries, outstanding claims, returned property, data deletion, system deactivation and the record retention that outlives the relationship. It is built against ISO 9001 cl.8.4 and forms part of the Supplier Onboarding and Lifecycle programme.

When is a supplier offboarding and exit completed?

A supplier offboarding and exit is completed at the point in the process the check protects, every time that process runs. Raised on termination or expiry.

When to use it

When to use it, and when not to

This checklist is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.

Use it for

  • The event or activity this checklist covers has occurred, or is about to
  • The workspace is being set up, or the register needs an entry added or retired
  • You are running the Supplier Onboarding and Lifecycle programme and this is one of its steps
  • A linked record needs this one to exist: links contract review and master data setup

Not for

  • Supplier Onboarding Checklist, which takes a new supplier from selected to able to trade, covering banking, insurance, terms, technical approval and system setup.
  • Supplier Sourcing Request, which starts the process of finding a new supplier, stating what is needed, why the existing suppliers cannot provide it and what the selection criteria will be.
  • Supplier Due Diligence and Screening, which screens a prospective supplier for financial standing, ownership, sanctions exposure, litigation and adverse media before commercial discussions go far.
  • Anything outside KnowLogistics, which belongs in the workspace that owns that process

Standards

What it is built against

ISO 9001Quality management systems

The international standard for consistently meeting customer and regulatory requirements. Certifiable.

ISOInternational Organization for Standardization

A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.

FAQ

Frequently asked questions

What is the supplier offboarding and exit template based on?+

It is built against ISO 9001 cl.8.4. ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.

What sections does the supplier offboarding and exit contain?+

There are 6 sections: header, commercial close out, property and data, system and records, continuity, outcome. Together they hold 56 fields, 48 of which are required.

How many supplier offboarding and exit records should we have?+

This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.

Which programme does the supplier offboarding and exit belong to?+

It is part of Supplier Onboarding and Lifecycle. No supplier trading before onboarding completes, and none left active after it ends.

How is a supplier offboarding and exit scored?+

Scoring is offboarding complete. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.

Can the supplier offboarding and exit template be changed?+

Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.

The agents

What the agents do with it

The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.

KnowLogistics

Holds the supplier offboarding and exit library against your registers, routes each record to its owner, and keeps the evidence trail together.

Ella

Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.

This template lives in KnowLogisticssupply chain execution. Inbound, outbound, inventory, yard, claims, supplier lifecycle and customs.

Meet KnowLogistics

Sources

Sources

  • ISO 9001 — Quality management systems
  • ISO — International Organization for Standardization

KnowLogistics

Also in Supplier Lifecycle

6Browse the whole library
Checklist

Supplier Onboarding Checklist

Takes a new supplier from selected to able to trade, covering banking, insurance, terms, technical approval and system setup. Raised once per new supplier. Owned by procurement. The step where an unapproved supplier quietly becomes an approved one because somebody needed the material.

Record

Supplier Sourcing Request

Starts the process of finding a new supplier, stating what is needed, why the existing suppliers cannot provide it and what the selection criteria will be. Raised before anybody is approached. Owned by procurement. Sourcing that begins with a supplier already chosen produces a prequalification that rubber stamps the decision.

Assessment

Supplier Due Diligence and Screening

Screens a prospective supplier for financial standing, ownership, sanctions exposure, litigation and adverse media before commercial discussions go far. Run once a supplier is shortlisted. Carried out by procurement with finance. The checks that are cheap now and impossible to unwind once you are dependent on them.

Record

Supplier Bank Detail Verification

Verifies a supplier's bank details through an independently obtained phone number before any payment is set up or changed. Raised at setup and on every change request. Carried out by finance, never by the person who received the request. Payment redirection fraud costs businesses more than any other single fraud, and it is defeated entirely by one call to a number you looked up yourself.

Record

Supplier Master Data Setup

Creates the supplier record in the systems that will use it, covering codes, terms, tax status, addresses and approval scope. Completed once approval is granted. Carried out by master data with procurement. A supplier set up with the wrong payment terms or the wrong approval scope quietly bypasses controls for years.

Review

Supplier First Delivery Review

Reviews the first delivery from a new supplier against everything that was promised during approval. Run after the first receipt. Carried out by goods in with quality and procurement. The moment you find out whether the approval evidence described the supplier you actually got.

Start in Minutes, Not Weeks

Launch a Ready-Made Template and Customize It Your Way

Every template is fully editable. Adjust fields, workflows, and branding to match your processes, then deploy to your team instantly.