Knowella

Sustained Return Check

Confirms some weeks after full duties resume that the return has actually held. Run at the interval set in the programme. Carried out by occupational health. A case closed on the day somebody returns to full duties is a case closed too early.

KnowHealthRecordHLT-064
Completed by
Carried out by occupational health
Raised
At the moment the event happens, rather than reconstructed

Summary

In short

  • A sustained return check is a record used in KnowHealth that confirms some weeks after full duties resume that the return has actually held. It is built against ISO 45001 cl.9.1 and forms part of the Return to Work programme.
  • Run at the interval set in the programme. Carried out by occupational health.
  • The template holds 45 fields across 5 sections.
  • Scoring is returns sustained, where high is good.
  • ISO 45001 is occupational health and safety management systems. The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library.
  • It connects to the rest of the library: links Case closure, Absence trend review.

What it is

What it is

What is a sustained return check?

A sustained return check is a record used in KnowHealth that confirms some weeks after full duties resume that the return has actually held. It is built against ISO 45001 cl.9.1 and forms part of the Return to Work programme.

When is a sustained return check completed?

A sustained return check is completed at the moment the event happens, rather than reconstructed afterwards. Run at the interval set in the programme.

When to use it

When to use it, and when not to

This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.

Use it for

  • The event or activity this record covers has occurred, or is about to
  • The workspace is being set up, or the register needs an entry added or retired
  • You are running the Return to Work programme and this is one of its steps
  • A linked record needs this one to exist: links case closure, absence trend review

Not for

  • Work Restriction Record, which records what a worker can and cannot do while recovering, and for how long.
  • Modified Duty Plan, which sets out the temporary duties a recovering worker will perform.
  • Return to Work Interview, which records the conversation on return from any absence, covering fitness, adjustments and whether work contributed.
  • Anything outside KnowHealth, which belongs in the workspace that owns that process

Standards

What it is built against

ISO 45001Occupational health and safety management systems

The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library.

ISOInternational Organization for Standardization

A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.

FAQ

Frequently asked questions

What is the sustained return check template based on?+

It is built against ISO 45001 cl.9.1. ISO 45001 is occupational health and safety management systems. The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.

What sections does the sustained return check contain?+

There are 5 sections: header, has it held, what made the difference, related records, outcome. Together they hold 45 fields, 27 of which are required.

How many sustained return check records should we have?+

This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.

Which programme does the sustained return check belong to?+

It is part of Return to Work. Shorter absences, sustained returns, and work related cases fed back into risk control.

How is a sustained return check scored?+

Scoring is returns sustained. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.

Can the sustained return check template be changed?+

Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.

The agents

What the agents do with it

The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.

KnowHealth

Holds the sustained return check library against your registers, routes each record to its owner, and keeps the evidence trail together.

Ella

Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.

This template lives in KnowHealthemployee wellbeing. Exposure monitoring, health surveillance, case management and return to work.

Meet KnowHealth

Sources

Sources

  • ISO 45001 — Occupational health and safety management systems
  • ISO — International Organization for Standardization

KnowHealth

Also in Return to Work

6Browse the whole library
Record

Work Restriction Record

Records what a worker can and cannot do while recovering, and for how long. Completed when restrictions are issued. Managed by occupational health with the supervisor. States capabilities rather than diagnosis, which is all the supervisor needs.

Plan

Modified Duty Plan

Sets out the temporary duties a recovering worker will perform. Written when restrictions are issued. Agreed by the supervisor, worker and occupational health. Real work rather than made up tasks, because meaningful duty speeds recovery.

Record

Return to Work Interview

Records the conversation on return from any absence, covering fitness, adjustments and whether work contributed. Completed on every return. Carried out by the line manager. Done well it finds work related ill health nobody would otherwise report.

Plan

Return to Work Programme Plan

Sets out how the site brings people back to work after injury or illness, covering triggers, roles, timescales and the duties that are actually available. Written once and reviewed yearly. Owned by occupational health with HR. Most return to work failures are programme failures rather than individual ones.

Record

Stay at Work Record

Keeps somebody at work on adjusted duties instead of signing them off. Raised at the first sign that a person is struggling to do their normal job. Completed by the supervisor with occupational health. Far easier than bringing somebody back once they have been away for a month.

Record

Return to Work Referral

Opens a return to work case and gathers what is known so far about the absence, the person and their job. Raised at the trigger point set in the programme plan. Completed by the manager and passed to occupational health. The point where the clock starts.

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