Summary
In short
- A work instruction control record is a record used in KnowOps that controls the creation, approval, issue and withdrawal of a work instruction, and confirms the people using it were briefed. It is built against ISO 9001 cl.7.5 and forms part of the Continuous Improvement programme.
- Raised per instruction or revision. Owned by the process owner.
- The template holds 53 fields across 5 sections.
- Scoring is briefed before use, where high is good.
- ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable.
- It connects to the rest of the library: links Document Control and Standard Work Verification.
What it is
What it is
What is a work instruction control record?
A work instruction control record is a record used in KnowOps that controls the creation, approval, issue and withdrawal of a work instruction, and confirms the people using it were briefed. It is built against ISO 9001 cl.7.5 and forms part of the Continuous Improvement programme.
When is a work instruction control record completed?
A work instruction control record is completed at the moment the event happens, rather than reconstructed afterwards. Raised per instruction or revision.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Continuous Improvement programme and this is one of its steps
- A linked record needs this one to exist: links document control and standard work verification
Not for
- Kaizen Event Record, which runs a focused improvement event, recording the baseline, the team, what changed and what it delivered.
- Problem Solving Record, which works a problem through background, current state, goal, analysis, countermeasures and follow up on one page.
- Idea to Implementation Tracker, which tracks an improvement idea from the floor through assessment, decision, implementation and the benefit it delivered.
- Anything outside KnowOps, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 9001Quality management systems
The international standard for consistently meeting customer and regulatory requirements. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the work instruction control record template based on?+
It is built against ISO 9001 cl.7.5. ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the work instruction control record contain?+
There are 5 sections: header, content, approval, issue, outcome. Together they hold 53 fields, 45 of which are required.
How many work instruction control record records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the work instruction control record belong to?+
It is part of Continuous Improvement. Improvements with a measured baseline, and ideas that always get an answer.
How is a work instruction control record scored?+
Scoring is briefed before use. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the work instruction control record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the work instruction control record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowOps — frontline execution. Shift handover, production control, daily management, worker lifecycle and improvement.
Sources
Sources
- ISO 9001 — Quality management systems
- ISO — International Organization for Standardization