Carrier Engagement — see which carriers open and answer their share links

Track opens, views, responses and time to resolve for every carrier you've shared audit cases with, and spot who to chase.

3 min read Real product screens

app.knowella.com Live walkthrough

Carrier Engagement shows how carriers use the share links you send from Freight Audit. In the walkthrough, 600 bills were shared with five carriers over the last 30 days: 7 opens, 1 response, and 55 cases resolved in 5.2 days on average.

In this article

Open Carrier Engagement

On the Freight Audit page, click Carrier Engagement (top right). Use the back arrow to return to the audit list.

Read the summary cards

Four cards sum up the period at a glance.

Avg views per bill — How often carriers look at each shared bill (11 bill views in the walkthrough).
Response rate — Share of bills a carrier replied to: 1 of 600 bills, 1 message.
Days to resolve (avg) — How long cases take to close: 5.2 days, median 5, 55 of 600 closed.
Since last carrier activity — Time since any carrier last did something, and how many are engaged (2 of 5).

Pick the period and export

Change Duration (Last 30 days in the walkthrough) to look at a different window. The Excel button exports the table.

Read the carrier table

Each row is one carrier: Bills shared, Opens, Clicks, Avg views / bill, Responses, Response rate, Resolved, Days to resolve, and Since last activity (with what they last did, e.g. "opened a link"). The Total row adds them up.

Spot who to chase

Look for carriers with many bills and no responses, or "never" under Since last activity. In the walkthrough, Brantley Truck Brokerage has 533 bills, 4 opens and no responses; ArcBest, H&M Bay and Magellan Transport have never opened their links. Trailer Bridge replied to its one bill, a 100% response rate.

Check how the numbers are counted

Expand How these are counted at the bottom of the page for the definitions behind each column.

Run your messiest freight bills through it.

Send us a few of your hardest multi-page freight bills, and see the split, the checks and the audit for yourself.

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More guides in Freight Audit & Exceptions

The Freight Audit list — tabs, filters and what each column means4 min read Share a Freight Audit view with your team, and manage carrier share links3 min read Freight Audit Insights — where the overbilling comes from3 min read Work a Freight Audit case — from the list to a decision5 min read The Splitting tab — check a case's load, bill and documents against 3G4 min read The Validation tab — check a case's shipment details against the 3G order4 min read Tell the carrier — the case conversation and the drafted email3 min read Share a freight bill with the carrier — choose what they can do and see4 min read Mark a case In Progress or close it — and write the reason to 3G3 min read

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