Freight Audit Insights — where the overbilling comes from

See total variance flagged, how much is still open, and which carriers and failure codes it comes from, across your whole portfolio.

3 min read Real product screens

app.knowella.com Live walkthrough

Insights rolls every Freight Audit case up into one page. In the walkthrough, 3,259 audits across 75 carriers have flagged $835,437 of variance. 54% of the cases are closed, but $434,597 of the money is still open, and most of it comes from one carrier and two failure codes.

In this article

Open Insights

On the Freight Audit page, click Insights (top right). Use the back arrow to return to the audit list.

Read the summary cards

Four cards sum up the whole portfolio.

Total variance flagged — Everything the audit has found: $835,437 across 3,259 audits.
Open exposure — The part that's still to recover: $434,597 across 1,508 open cases.
Closed — Cases resolved so far (1,751).
Carriers audited — How many carriers have been checked (75), with the median variance (13%).

Check resolution progress

The bar splits audits into Closed (green) and Open (red): 54% of 3,259 resolved in the walkthrough. The red pill shows how much of the flagged money is still open (52%). Compare the two: when the money share is higher than the case share, the big cases are the ones still open.

See the top carriers by overbilling

Carriers are ranked by flagged variance, with the amount, number of audits, how many are still open and their share of the total. In the walkthrough, Brantley Truck Brokerage is $226.6k (32%) with 541 cases open, followed by C.H. Robinson and ArcBest.

See where the money leaks

Failure codes are ranked the same way, with the amount, number of cases and share. CFRT (Freight Cost Discrepancy) is $385.1k, 46% of the total, and CCAC (Unaccounted or Unauthorized Accessorial Charge) another $179.2k. Below the top five, no code is above $16.1k.

Decide where to start

Use the two lists together: the top carrier and the top codes are where recovering money will move the totals fastest. Go back to the Freight Audit list and filter by that carrier or reason code to work the cases.

Run your messiest freight bills through it.

Send us a few of your hardest multi-page freight bills, and see the split, the checks and the audit for yourself.

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More guides in Freight Audit & Exceptions

The Freight Audit list — tabs, filters and what each column means4 min read Share a Freight Audit view with your team, and manage carrier share links3 min read Carrier Engagement — see which carriers open and answer their share links3 min read Work a Freight Audit case — from the list to a decision5 min read The Splitting tab — check a case's load, bill and documents against 3G4 min read The Validation tab — check a case's shipment details against the 3G order4 min read Tell the carrier — the case conversation and the drafted email3 min read Share a freight bill with the carrier — choose what they can do and see4 min read Mark a case In Progress or close it — and write the reason to 3G3 min read

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