The Validation tab — check a case's shipment details against the 3G order

Open a case from the Freight Audit list and compare the PO, weights, volumes, counts and accessorials from the paperwork with the live 3G order, then flag it for review.

4 min read Real product screens

app.knowella.com Live walkthrough

The Validation tab checks the shipment itself: what the paperwork says was moved against what the 3G order was booked with. In the walkthrough, bill 6246585626 has no paperwork to compare (the carrier bills 3G directly), so the 3G order stands as booked. Lumper matches, but a STOP charge is on the bill and not on the order, so the order is flagged Needs Review.

In this article

Open the case and switch to Validation

On the Freight Audit list, click a freight bill, then click the Validation tab (after Audit and Splitting). The header and summary cards stay at the top.

Know the two sides

Validation — extracted (left) shows the shipment details read from the paperwork for the client (Kestrel Distributors in the walkthrough). 3G — current order (middle) shows the live order with its order number (KDST-3747736). The right pane shows the source PDF when there is one.

Check the PO

The chip next to the extracted heading tells you whether a PO was found. "No PO extracted" means there's nothing on the paperwork to match against the order's PO number (3747736 here), so check the order is the right one using the load and carrier instead.

Compare weights, volumes and counts

Go down both sides field by field.

Gross Wt / Net Wt (Lb) — 22,132 lb on the 3G order.
Gross Vol / Net Vol (CuFt) — 1,395 cubic feet.
HU Count, Piece Count, Flex Unit — 27 handling units, 3,528 pieces, flex unit 18.
Blank on the left — Means the paperwork didn't state it, not that it's wrong. The 3G value stands.

Check the accessorials

Both sides list the accessorials with their amount and the AR accessorial detail. Lumper Service 508.61 (LUM-508.61-8/20-JSK) appears on both in the walkthrough. A yellow note calls out anything billed that the order doesn't have, here "On the bill but not on the 3G order: STOP".

Flag it and leave a comment

Tick Needs Review to flag the order in 3G for a second look. Under Comment, the Type defaults to Validated By and the Text to today's date (11/03/2026); add a short note if it helps the next person.

When there's no PDF

If the right pane says "No PDF for this case", the carrier bills 3G directly and no paperwork arrived in KnowDoc, so the extracted side will be blank. Validate against the 3G order and the carrier's charges on the Audit tab instead.

Run your messiest freight bills through it.

Send us a few of your hardest multi-page freight bills, and see the split, the checks and the audit for yourself.

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More guides in Freight Audit & Exceptions

The Freight Audit list — tabs, filters and what each column means4 min read Share a Freight Audit view with your team, and manage carrier share links3 min read Carrier Engagement — see which carriers open and answer their share links3 min read Freight Audit Insights — where the overbilling comes from3 min read Work a Freight Audit case — from the list to a decision5 min read The Splitting tab — check a case's load, bill and documents against 3G4 min read Tell the carrier — the case conversation and the drafted email3 min read Share a freight bill with the carrier — choose what they can do and see4 min read Mark a case In Progress or close it — and write the reason to 3G3 min read

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